RDP: Frequently Asked Questions

This section contains answers to the most-asked questions about RDP.

  • Native RDP Client: How Do I print Locally?
  • Web RDP Client: Frequently Asked Questions

Native RDP Client: How do I Print Locally?

For local printing, use the native RDP client.

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Note

This feature is available as long as your administration has enabled this feature.

This section has the following topics:

  • Printing Locally using a Windows RDP Client
  • Printing Locally using a Mac RDP Client

Printing Locally using a Windows RDP Client

To map your local printer on Windows:

  1. On your RDP client, go to the Local Resources.
  2. In the Local devices and resources area, map your local printer.
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  1. Click Connect.

Printing Locally using a Mac RDP Client

To map your local printer on a Mac RDP client:

  1. On your RDP client, right click and select edit.
    The Edit PC window is displayed.
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  1. Map your printer.
  2. Click Save.

Web RDP Client: Frequently Asked Questions

The following section shows you how to copy and paste and transfer files using a Web RDP client.

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Note

To transfer files, your administrator must enable this functionality. If you cannot transfer a file, contact your administrator.

  • Mac Users: How do I Copy and Paste?
  • How do I Transfer Files from My Local Machine to My Remote Machine?
  • How do I Transfer Files from My Remote Machine to My Local Machine?

Mac Users: How do I Copy and Paste?

To copy and paste using the Web RDP using a Mac:

  1. Issue the Command⌘ + C commands to to copy.
  2. Issue the Command⌘ + V commands to paste.

How do I Transfer Files from My Local Machine to My Remote Machine using the Web Client?

To transfer files from my local machine to my remote desktop using a web browser:

  1. Drag the file from your local machine to your remote desktop.
  2. The Files Transfers pop-up window is displayed, showing the progress of the transfer.
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  1. Click Clear to acknowledge the message.
  2. On the remote machine, go to This PC > Shared Folder on Axis drive.
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  1. Copy the file from the drive.

How do I Transfer Files from My Remote Machine to My Local Machine?

Note:

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Copying and pasting a file directly from your web browser RDP session to your local machine is not supported.

To transfer files from your remote machine to your local machine using a web browser:

  1. On your remote machine, go to the This PC > Shared Folder on Axis > Download.
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  1. Drag the file that you want to transfer from your remote machine to this Download Folder.
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  1. This triggers a browser download to your local machine.
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  1. The transferred file appears in your Downloads folder on your local machine.
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