Downloading and Installing a Root Certificate from the User Portal

If you attempted to access a website and your browser displayed an error stating "your connection is not private", download and install a root certificate.

Downloading a Root Certificate

To download a Root Certificate from the User Portal:

1. In the upper right of the screen, click your name.
2. Select Settings.

3. Under Settings, scroll down and download the certificate required for SWG and CASB.

Installing a Root Certificate on macOS

To install the downloaded Root Certificate on macOS:

1. Locate the certificate (which usually appears in your Downloads folder).
2. Double click the certificate file.

The Keychain Access Authorization window appears.

3. Allow access.

The Keychain Access window appears.

4. Double click the certificate.

The Certificate Details window appears.

5. Expand the Trust collapsible section.

6. Set the field to Always Trust. The remaining fields should automatically change to Always Trust.
7. Verify the certificate was installed successfully: go to Keychain and search for the Root Certificate.

Installing a Root Certificate on Windows

To install the downloaded Root Certificate on Windows:

1. Locate the certificate (which usually appears in your Downloads folder).
2. Double click the file and click Open.

The Certificate Information window appears.

3. Click Install Certificate.

The Certificate Import Wizard opens.

4. Select a store location and click Next.

The Certificate Store window appears.

5. Select Trusted Root Certificate Authorities and click OK.

The selected path appears in the Certificate Store window.

6. Click Next.

The Completing the Certificate Import Wizard window appears.

7. Click Finish.
8. Verify the certificate was installed by going to Manage User Certificates-> Certificates-> Trusted Root Certificate Authorities-> Certificates.