RDP Application Errors and Troubleshooting

The following table describes errors in RDP applications and how to resolve them.

These errors are encountered by end-users when they try to access through the web client, or after the launcher file is initiated.

Admins can see the error in the Insight section in the Management Console: the Users screen and the Applications screen.

In case you need to send a HAR file, follow the steps here.

RDP Application Error

Solution

Session blocked due to security policy

Create a policy rule that provides access to the application

This RDP launcher file is registered to another user. Download a new file in the User Portal.

Download a new launcher file in the User Portal

This RDP launcher file is affiliated with another user's IdP credentials. Download a new launcher file in the User Portal.

Download a new launcher file in the user portal

Access to the application was blocked due to the organization's security policy

Edit the RDP security profile to allow web/native RDP client.

RDP token was revoked. Download a new RDP launcher file from your portal

Download a new RDP launcher file from the User Portal

An error had occurred, try to reconnect or download a new RDP launcher file

Try to reconnect or download a new RDP launcher file. If the problem persists, contact customer support [email protected]

The remote desktop is unreachable, make sure it is online

Make sure the application server is online. In addition, ensure the connector can access the application server and is not blocked by a firewall.

Axis encountered an error processing your request, try to reconnect

Make sure your connectors are online or deploy new connectors to the connector zone.

RDP session timed out, the session will end in 5 minutes

Download a new RDP launcher file from the user portal


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