The following table describes errors in RDP applications and how to resolve them.
These errors are encountered by end-users when they try to access through the web client, or after the launcher file is initiated.
Admins can see the error in the Insight section in the Management Console: the Users screen and the Applications screen.
In case you need to send a HAR file, follow the steps here.
|RDP Application Error||Solution|
|Session blocked due to security policy||Create a policy rule that provides access to the application|
|This RDP launcher file is registered to another user. Download a new file in the User Portal.||Download a new launcher file in the User Portal|
|This RDP launcher file is affiliated with another user's IdP credentials. Download a new launcher file in the User Portal.||Download a new launcher file in the user portal|
|Access to the application was blocked due to the organization's security policy||Edit the RDP security profile to allow web/native RDP client.|
|RDP token was revoked. Download a new RDP launcher file from your portal||Download a new RDP launcher file from the User Portal|
|An error had occurred, try to reconnect or download a new RDP launcher file||Try to reconnect or download a new RDP launcher file. If the problem persists, contact customer support [email protected]|
|The remote desktop is unreachable, make sure it is online||Make sure the application server is online. In addition, ensure the connector can access the application server and is not blocked by a firewall.|
|Axis encountered an error processing your request, try to reconnect||Make sure your connectors are online or deploy new connectors to the connector zone.|
|RDP session timed out, the session will end in 5 minutes||Download a new RDP launcher file from the user portal|
Updated over 1 year ago