This document describes the different scenarios that can prevent RDP users from transferring files.
If your users cannot transfer files during an RDP session, perform the following troubleshooting procedures:.
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How do I Transfer Files from My Local Machine to My Remote Machine?
How do I Transfer Files from My Remote Machine to My Local Machine?
Verify that you can transfer files using the RDP client and RDP server without Axis Cloud.
Important: If the RDP client is able to directly connect to the RDP server and transfer files, contact Axis support for assistance.
Updated almost 2 years ago