Step 3: Verify that RDP Group Server Security Policy Allows Drive Redirection Transfers

Verifying RDP Registry Settings: Drive Redirection

If your users are having trouble transferring files, check your RDP Group Security Policy registry settings to see if they allow drive redirection on your RDP server (s).

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Important

Drive redirection for RDP is enabled by default on your RDP server. If you are using this default setting, you do not need to use the following procedure.

Prerequisites

1. Windows RDP Server Administrator access.

2. Verify that the RDP client is configured for drive redirection.

3. Verify that the Axis Security RDP Policy Allows File Transfers

To verify that the RDP server registry settings allow drive redirection:

1. Open the Start menu.

2. Type gpedit.msc to open the Local Group Policy Editor.
3. Go to the HKEY_LOCAL_MACHINE\Software\Microsoft\Terminal Server directory.
4. In the Device and Resource Redirection folder, verify that the Do not allow drive redirection registry key is disabled.

5. If this option is Enabled or Not Configured as shown in the following screen, disable the Do not allow drive redirection. If both these options are either Enabled or Not Configured, as shown in the following screen, users cannot transfer files.

6. In the Do not allow drive redirection option, select the Disabled option to allow drive redirection.
7. Click OK.
8. Update the Group Policy Registry settings using the gpupdate /force command.
9. Have your users restart their RDP session.

The Share Folder on Axis should now be available to your users and they should now be able to transfer files.

10. Next Steps: If you users still cannot transfer files, verify that you can transfer files using the RDP client and RDP server without Axis Cloud.

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Important:

If the RDP client is able to directly connect to the RDP server and transfer files, contact Axis support for assistance.